Wednesday, 30 January 2008

Not wrong for long - a blogger's motto?

Much has been said recently about the journalistic standards and ethics of bloggers, and particularly the temptation in the blogosphere to publish first, then worry about facts second - if at all.

Alastair CampbellAlastair Campbell - Tony Blair's former press secretary (among  other titles and roles) - had an interesting take on some related issues when he gave the annual Hugh Cudlipp Lecture at the London College of Communication.

Anybody with a more than a passing interest in UK politics and media should read the full script (all 7,000 words of it) and can do so either here or here.

To those who haven't, the general theme of his lecture was that the modern media has got bigger, but not better.

With more pages to print, more seconds of airtime to fill, more channels to adopt, the media - both old and new, mainstream and social - have let standards fall through the floor, according to Mr Campbell.

And while the former political editor of both The Mirror and Today pays particular interest to the political and news coverage of rolling news channels, much of what he says can be applied to social media.

In fact, he addresses the blogosphere directly when he says that the internet has not only given us access to information in a way unimaginable before, it has also shortened our attention span.

He goes on:

"And in civic or citizen's journalism, which sounds so benign there can surely be nothing wrong with it, it has become home to a form of journalism in which there are things constantly said and written which in old media would lead to papers and radio stations being shut down. "

Later on, by now addressing 24 hour news channels, he adds:

"It is a by product of change, and the need to be right, right now, that the old editorial rhythms that gave people time to think before they opened their mouth, or committed to print, have gone.

"Discussions which used to be part of a backroom editorial process – have we checked this story out, who should we be speaking to, what are they likely to say, what are the implications if true? – are now a staple diet of broadcast news dialogue, live on air."

For "live on air", read "across the blogosphere".

"Not wrong for long, the 24 hour news motto."

Again, Mr Campbell is talking about rolling news channels, but the same could be said to apply to blogging.

In the lecture, the consequences are clear: dumb down political reporting and you dumb down all political debate. As image becomes more important than policy, then politicians need to be more acutely aware of what is being said about them and their image, more than they need to know what the public thinks of their policies.

And as in politics, so too in business, reputations can be created or destroyed by casual words on online messageboards.

Finally, on a positive note, Mr Campbell does reflect on the threat the internet poses to the newspaper industry:

"But just as TV forced papers to adapt, but has not killed them, so talk of the death of the newspaper in the online era is premature. Many consumers still see newspaper websites as a complementary news source rather than a direct replacement for print. Alternatively, news may break online, but more serious commentary is still read in hard copy."

To which I say - somewhat ironically for a blogger - Hear, hear.

(Image taken from Celebrity Speakers)

Monday, 21 January 2008

A year is a long time for Liverpool FC

As regular readers will know, I was fortunate enough to grow up following English football's most successful ever club - Liverpool FC.


At the moment, our match against American-owned Aston Villa is being screened live in the US (where it is a bank holiday) and the Kop is chanting our manager's name. Not just because we like him, but as a show of support for him - over and above our US owners.

Cast your minds back less than a year, and it's hard to believe how Liverpool's relationship with Messrs Gillett and Hicks has turned.

A year ago, PR Week commented (behind paywall) on how well the American pair had managed their takeover - wooing the fans to the point that their controversial deal got wall-to-wall positive coverage. This week, the headline was more stark: Liverpool owner drops clanger (again, behind paywall)

Fast forward 11 and a half months, and it seems that every available news outlet is joining some vocal Liverpool fans in damning the club's co-owners - not necessarily for what they have done in private, but for how they have handled it in public.

I, for one, don't blame Hicks for making plans for the future when he met potential new manager Jurgen Klinsmann in November - but I think the way he talked openly about the meeting earlier this month was, at best, naive.

By all means, if there is a damaging story looming - if one of the UK tabloids had pictures showing Hicks and Gillett with Klinsmann in November, for example - then pre-empt the crisis and tell the story on your terms first, but that does not appear to be what has happened here.

It is hard to believe Messrs Gillett and Hicks are being advised by the same people now as they were then.

Most importantly, these two men may be our club's custodians for many years to come. If so, the club needs to regain its talent off the pitch as quickly as the team needs to rediscover its touch on it.

Sunday, 20 January 2008

Liverpool still the number one pop factory

This is slightly off-topic for me, and will admittedly be an odd landing page for anyone finding me from The Manchizzle, but what the heck.


I heard some good reports today from last night's Number One Project gig in Liverpool, so thought I'd look the project up online. While I'd love to say I found lots of web 2.0 elements out there, that's not true. The success of the campaign appears largely dependent on Echo readers (not a criticism, by the way).

Anyway - in short, the idea behind the campaign is based on the fact that Liverpool - European Capital of Culture in 2008 - has produced more UK Number One singles than any other city, with a tally of 56 so far.

The idea of the project is to push that total up to 57 by releasing a cover version of one of the past chart toppers and campaigning for people to buy the single. The song they've chosen is Cilla's Anyone Who Had a Heart, covered by Atomic Kitten.

Let me say clearly here - I'm not normally one for campaigns like this - I can't quite see why I would, or should, buy a record as part of a campaign if I wasn't already going to buy it because I like the music. But this time I'm going to.

I'll tell you why.

I'm a Scouser by birth. Having lived in Manchester for the past six years, Manchester is now home - but I still love Liverpool.

And one message this campaign might get across is that, while The Beatles were great, they are only part of the musical heritage of my home city. The list of 56 includes 17 Beatles singles and a further eight by former Beatles (that's including Wings' Mull of Kintyre and both occasions George Harrison's My Sweet Lord topped the charts). So that's 25 out of a list of 56. Not even half.

Unlike Dougal, I'm already fed up of hearing about The Beatles during Capital of Culture, as I think they're such a tiny part of what Liverpool has to offer.

For that reason, I like this project for reminding people that my home city was responsible for singles like Relax, You Spin Me Right Round and, of course, Gerry's You'll Never Walk Alone. (OK, so you can't quite hear Gerry on the link, but I couldn't resist!)

For that reason, I'll be nipping over to iTunes next week to download Atomic Kitten's version of Anyone Who Had A Heart - even if I delete it from my library shortly thereafter.

Saturday, 12 January 2008

Managing reputation online

Listeners to For Immediate Release will know all about Dan York's recent Week from Hell, but I thought it was worth recounting here as an excellent example of reputation management in the Web 2.0 era.

Dan works for a telecommunications company called Voxeo: Based in Orlando, Florida, the company is an eight-year-old firm employing around 60 people and specialising in VoIP solutions.

What it is not is part of one of the world's biggest conspiracy theories, including being a tool of the Israeli Defence Force, guilty of trying to rig the Iowa Caucuses and somehow attributable for 9/11.

Yet those were the accusations which started appearing online in some questionable blogs around New Year.

Being switched-on kinds of people, the obvious lies were quickly spotted by Dan and his colleagues, many of whom initially found the theories a form of amusement.

Yet when these comments began appearing elsewhere at a rate of knots - simply copied and pasted by other bloggers who didn't feel the need to stop and question any of the assertions held within - and then began affecting regular Google search results for Voxeo, the laughing stopped.

But what to do?

Obviously, Voxeo were faced with the same problem many firms suffer thanks to fairly vociferous minorities, and in this case, idiots: Do we engage and put our point across, and run this risk that doing so gives credibility to the people making these accusations, or shrug the issue off and hope it doesn't erupt?

Always a difficult judgement call - but in this case, these allegations were already beginning to affect regular Google search results for Voxeo, so the company decided to engage.

But even once that decision has been made, how to go about putting right a problem on this scale, using these channels?

Seeing as part of the accusations concerned the Iowa Caucuses, Dan and his team decided to wait until the day after those votes before responding, then posted their own explanation on one of the company blogs.

Dan then took the time to write comments or trackbacks to as many of the blogs which had carried the allegations as he could.

As well as being very difficult work - engaging with authors whose minds were clearly made up based on very flimsy 'evidence' and who clearly hold some pretty despicable views, while all the time remaining polite and friendly - this approach clearly took Dan a whole lot of time.

Thankfully for him, however, the result was that the negative comments began to slip down the Google rankings (and had Dan's take on events in their comment sections anyway) while Voxeo's rebuttal rose up the search results.

Again, Dan explains it best himself in his report on FIR (for the seriously pressed-for-time, Dan's report starts around 6:30, and with Shel and Neville's comments afterwards, the piece runs until around 18mins), but here are the points he took away from the experience:

1) Dan was grateful he monitored what was going on in the blogosphere using tools such as Technorati, Ice Rocket, etc. Not only is the first challenge of dealing with a crisis like this identifying it in the first place, but these tools also allowed him to monitor the situation as it developed.

2) Dan was thankful Voxeo already had an established blog. When it came to rebutting the stories about the company, Voxeo could do so using the same medium as the attacks were being made.

3) Because of some of the comments his rebuttal attracted from what can only be described as the lunatic fringe, Dan had to enforce a comments policy for the first time. And when I say 'for the first time,' Dan has been blogging for EIGHT YEARS without a comments policy (Puts my blogoversary into perspective!!)

4) Dan tried at all times to be calm and factual - without feeding the argument further. Easier said than done, but Dan appears to have been successful on this occasion.

The time commitment here was clearly immense, but as Shel and Neville point out, not only was Dan's strategy the right one, but it perhaps had some part to play in preventing the attacks making their way into mainstream media.

Anyway, I just wanted to thank Dan for sharing his experiences and takeaways and congratulate him on a job well done.

Friday, 11 January 2008

Happy Blogoversary, Hackflack

Welcome copy Well, it's been one long and eventful year since Hackflack first made an appearance.

Having mulled over the idea for a month or two, I finally took the plunge on January 12, 2007.

Or, for those with a really good memory, I first dipped my toe in the water on January 12, 2007. You see, for a few weeks, this blog was effectively an anonymous one - Hackflack was both the title and pseudonym. But to be honest, I can't remember exactly when I took the wraps off...

Anyway, I digress.

The purpose of the blog, when I set out, was to chart my transition from hack to flack. That's not how I think every time I sit down to post, but I know that as I look back, I've come a long way from where I was when I wrote some of those early posts. (So much so, in fact, that I sometimes think it would be nice to hit 'delete' on a few of them...)

On a professional level, a lot has changed. I now work for a different employer (Beattie Communications now, Mason Media then). Far more importantly, I believe I have learned huge amounts about all aspects of PR and agency life since then.

At home, I am now a hugely proud father-of-two (although off-topic, this was by far my favourite post of the year).

And when it comes to social media, which still sits somewhere between being a personal interest and part of my professional work, I have struggled just to keep up. As well as this blog, there's now my link blog, my flickr photos, my Twitter and Jaiku streams, and profiles on Facebook and LinkedIn. Most importantly, taking part in conversations here and elsewhere has introduced me to a large number of people, and given me access to a wealth of knowledge and experience, that otherwise would have passed me by.

So it's been a great year. It still amazes me when I speak to people who confess (and yes, that probably is the right word) to reading Hackflack. So thank you to anyone who does check in, and you never know, there might even be more blogoversaries to come.

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Saturday, 5 January 2008

Eight things you don't know about me

Thanks to Keith McArthur at com.motion the 'Eight things you don't know about me' meme which has been doing the rounds has now crossed the pond.

So here goes:

  1. I wanted to be a doctor until I realised I pass out ridiculously easily.
  2. Last year, I spent £500 on flights to Athens, Greece, to see Liverpool in the Champions League Final - then couldn't get tickets. I watched the match in a Greek bar and considered it money well spent.
  3. My half marathon PB (1:34:14) will be 10 years old this year. My marathon PB (3:53:21) will be five years old. Neither is at risk of being broken any time soon.
  4. At various points in time, I have been in the company of the Queen, Bill Clinton and Tony Blair, but I felt most nervous interviewing Emlyn Hughes and Phil Neal.
  5. I was in court to hear Britain's most prolific known serial killer, Harold Shipman, being sentenced*
  6. I met my wife at school and we have been together ever since (14 years this year).
  7. The only time I have ever met a fellow Marritt (other than direct family) was in an army base outside Basra, Iraq (that's me in the blue vest). This chance meeting aside, I've never even spoken to anybody else who shares my surname.
  8. I keep a notebook of things people have said which unintentionally made me laugh ... because, after all, jokes are funny things.

Who to tag next? How about Craig McGill, Simon Wakeman, Stuart Bruce,  and -  partly because I was surprised Shel didn't tag him- Neville Hobson (Tagging eight is just too many!).

* Actually, I was in an annexe courtroom a few feet away listening to a live audio feed, but I had sat feet away from Shipman numerous times during the trial, prior to sentencing.

Friday, 4 January 2008

Something I'd like to share

Happy New Year all. While I didn't use the holidays to blog, I was still reading, commenting on and sharing plenty from my various feeds.


Here's what I've been sharing:


Glue, Web 2.0 and the Next Google
A good piece by Ian Delaney at Twopointouch which defies summary. It's about Google's dominance and how that only serves to keep the big boys at the top ... I think.


Making Newspapers Matter: The Tragic Value of Content
Gary Goldhammer's (of Below the Fold) take on newspapers' future role in society.


Twitter helps find missing girl
There's been lots of chatter about Twitter recently (mainly in, or as a result of, 2007 roundups), but none quite as uplifting as this story from Ellee Seymour about a missing teenager who was found through Twitter.


Hitting Your Target for 2008
It was January 2 and I was hitting Share like it was my New Year's Resolution. This post has a few tips from Chris Brogan on how to set goals, then achieve them.


8 ways to maybe be sort of successful goalwise.
Not from Chris Brogan, but I did find this through his shared items feed. More tips on resolutions, etc.


Monday December 31 - So, What Was The Point Again?
I couldn't let this week pass without trying, one last time, to get more people to read my mate Will's blog. Like any journo, he appreciates a drink or two - but went on the wagon during 2007 purely as a blog experiment (and/or a bid to get a book deal). Witty and well-written, it's well worth a read.


Arise, Sir CSR
What can I say? When a client* is knighted, I have to share the coverage. This concise piece from Richard Bailey at PR Studies.


Two melbourne journalists on what they hate about PR - pretty much everything
Feel free to read this post, but it's only one line (albeit one which is up to Trevor Cook's usual high standards). But the article he is linking to here is well worth the read.


so what's all this new marketing stuff, anyway?
From Hugh MacLeod.


I have sold 0800handyman to The Zockoll Group
Bruce Greig was a client of mine while I was at Mason Media, and if you're after some wise words on customer service (among other things) you could do worse than to read his blog. Like Will's Dry 2007 blog, I saw this post and thought it might be my last chance to link to it. (Happily, it seems it wasn't my last chance in either case).


* M&S is a client of Beattie's, though I don't work on the account.